Refund policy

Refund and Cancellation Policy
Last updated: 12 October 2026

Our service
We provide a personalised appearance, hair, grooming and style review, delivered as a PDF by email. This is a one-time digital service, not a subscription. No physical goods are shipped or need to be returned.

3-day cancellation and refund window
You may cancel your purchase for any reason within 14 calendar days after the day you place your order and receive a full refund. This policy applies to all our customers, including those in the UK, US and Canada. We honour this window even if work has started or your PDF has already been delivered. We do not deduct preparation costs or charge a cancellation fee during this window.

How to cancel
Email nextvisage@gmail.com with your order number and a clear statement that you wish to cancel. If you cannot find your order number, provide the name and email used at checkout. You do not need to give a reason.
You may use this optional wording: “I wish to cancel my Next Visage personalised report order. Ordered on: __. Order number: __. Customer name: __. Customer address: __. Date: __.” A signature is needed only if you send a cancellation by post.
Postal cancellations can be sent to XPANDIFY LIMITED trading as Next Visage, Office 19684, 182 High Street North, East Ham, London, E6 2JA, United Kingdom.

Delivery problems and report issues
Your PDF is due within 24–48 hours after payment and receipt of usable photos and completed answers. If your report has not arrived after that period, check your spam folder and contact us. If the report has not been delivered, you may request delivery or a full refund.
If your PDF is unreadable, incomplete, materially different from the description, or contains an error in your supplied details, contact us so we can investigate and provide an appropriate correction, replacement or refund. The 14-day voluntary refund window does not limit your rights concerning faulty or misdescribed content or services.

Refund processing
We will issue eligible refunds to the original payment method without undue delay and no later than 14 days after receiving a valid cancellation request. Your bank or payment provider may take additional time to display the refund. We charge no refund fee. Any currency conversion is handled by your payment provider; exchange-rate differences may affect the amount shown in your local currency.

After the cancellation window
Change-of-mind refunds are not normally available after the 3 day window for a completed report. This does not affect any mandatory consumer rights, including rights relating to non-delivery, defective digital content or services not provided with reasonable care and skill.

Your rights
Nothing in this policy excludes or restricts rights you have under applicable consumer law. Where mandatory local law gives you greater protection, that protection applies.